Privacy Policy

Last updated: August 5, 2025

About This Policy

You. By Luke Perger ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our salon or use our services.

Information We Collect

We collect the following personal information:

Contact Information:

  • Full name

  • Email address

  • Phone number

  • Mailing address (if required for service)

Service Information:

  • Appointment details and history

  • Service preferences

  • Hair care notes and treatment records

  • Allergies or sensitivities relevant to our services

How We Collect Information:

  • When you book appointments (online, by phone, or in person)

  • During your visit to our salon

  • Through our website contact forms

  • When you sign up for our newsletter or promotions

How We Use Your Information

We use your personal information to:

  • Schedule and manage your appointments

  • Provide hair care services and treatments

  • Send appointment reminders and confirmations

  • Contact you about your appointments or services

  • Send newsletters and promotional offers (with your consent)

  • Maintain your service history for better care

  • Comply with health and safety requirements

  • Process payments for services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

  • Service Providers: With trusted third-party services that help us operate our business (appointment booking systems, payment processors, email marketing platforms)

  • Legal Requirements: When required by law or to protect our rights and safety

  • Business Transfer: In the event of a sale or transfer of our business

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure storage of physical records

  • Password protection for digital systems

  • Limited staff access to personal information

  • Regular security reviews and updates

Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request copies of your personal information we hold

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Opt-out: Unsubscribe from marketing communications at any time

  • Complaint: Lodge a complaint about our privacy practices

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

Generally, we keep client records for [7 years] after your last appointment, unless you request earlier deletion.

Cookies and Website

If you visit our website, we may use cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website usage (if using analytics tools)

You can control cookie settings through your browser preferences.

Marketing Communications

With your consent, we may send you:

  • Promotional offers and specials

  • Hair care tips and advice

  • Salon news and updates

  • Appointment reminders

You can opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in any email

  • Contacting us directly

  • Updating your preferences in person

Third-Party Services

We may use third-party services such as:

  • Online booking systems

  • Payment processors

  • Email marketing platforms

  • Website analytics (if applicable)

These services have their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

  • Posting the updated policy on our website

  • Sending an email notification

  • Displaying a notice in our salon

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

You. By Luke Perger Address: 286 Queens Parade, Fitzroy North, Victoria, Australia Phone: 03 8456 2958 Email: hello@youbylukeperger.com

Complaints

If you believe we have not handled your personal information appropriately, you can lodge a complaint with us first. If you're not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):

OAIC Contact: Phone: 1300 363 992 Website: www.oaic.gov.au Email: enquiries@oaic.gov.au